Top 10 AI-Powered Chatbots for Customer Service: Updated Review

Top 10 AI-Powered Chatbots for Customer Service

AI-powered chatbots have transformed customer service over the last decade or so. Now, chatbots can answer customer inquiries 24/7, saving time and resources. 

These virtual assistants come as partners who can represent themselves as humans and provide high-quality and personalized service to customers. They can also be integrated into various messaging applications. No wonder the best chatbots for customer service are in high demand! 

With that said, let’s talk about the top chatbots as customer service AI solutions and see how they can benefit businesses and customers alike.

Significance of AI Chatbots in Customer Service

AI-powered chatbots are versatile allies across industries. These intelligent virtual agents are fueled by machine learning and can engage customers in natural conversations, providing round-the-clock support.

AI-Powered Chatbots

Today, you can see customer service chatbots on websites, messaging apps, and social media, where they address multiple customers’ inquiries and troubleshoot issues simultaneously. Let’s see how can chatbots improve customer service:

  • Instant Support: AI-powered chatbots can offer instant responses, regardless of the time or day. It results in improved client satisfaction and loyalty.
  • Availability: Chatbots for customer service offer assistance that is available all around the day, making it easier for customers to ask questions whenever needed.
  • Personalized Touch: These AI chatbots for customer service offer tailored, conversational interactions and remember customer details for a more engaging experience.
  • Increased Efficiency: With customer service AI solutions, human agents can dedicate their time and attention to more intricate matters.
  • Data-Driven Insights: Chatbots gather valuable customer data, offering real-time insights to enhance services. Businesses use this data to identify the requirements of customers for better performance.

Enhancing Business with AI-Powered Chatbots in Customer Support

We reside in a fast, competitive market where businesses need to keep up with the constant demand for customer support and services. This is where AI-powered chatbots come in to help. 

Happy clients mean more dedication and challenges, which directly translates to increased revenue. With the incorporation of AI-powered chatbots, you can automate the process of customer service and support. This boosts efficiency and reduces response time. 

It also means that your clients will be satisfied with your services, resulting in higher retention rates and positive word-of-mouth recommendations. Here’s how the best chatbots for customer service help businesses:

  • Customer Satisfaction: AI chatbots deliver 24/7 personalized support, boosting satisfaction. For example, Hotel Tonight saw a 30% rise, proving real-world magic.
  • Sales & Conversions: Skilled salespeople and chatbots boost online sales and marketing efforts. For example, Sephora’s AI chatbots led to an 11% increase.
  • Costs & Efficiency: AI chatbots handle inquiries tirelessly, reducing costs. For example, HSBC saved $30 million annually, showcasing its financial prowess.
  • Brand Advocacy: By resolving issues and gathering feedback, chatbots build trust. For example, L’Oreal witnessed a 25% increase in brand mentions on social media.
  • Data-Driven Insights: Every interaction is a data treasure. For example, Nike used AI chatbot data for personalized recommendations, driving a 15% increase in conversion rates.
  • Effortless Integration: AI chatbots can easily integrate with existing systems, reducing the need to switch between platforms. This creates a better customer experience and saves time for both teams.

There is no doubt that chatbots will continue to be important assets in providing exceptional customer support. So why wait? Elevate satisfaction, boost sales, and help your business flourish! The future of customer support is here, powered by AI’s conversation and data magic.

10 Best AI Chatbots for Customer Service

Though, AI chatbots have multiple business related use-cases but primarily they act as a reliable support team in a business because of their extraordinary features. They are integrated with advanced AI technologies such as machine learning and Natural Language Processing (NLP), enabling them to understand and respond to customer inquiries in a more human-like manner. These results improve brand reputation.

However, if chosen correctly, the best chatbots for customer service offer numerous benefits. These include their availability around the timepiece, which ensures consistent customer support, thus building customer trust.

AI chatbots also provide valuable insights into customer behavior by analyzing interactions. These insights can inform strategic decisions, leading to improved products.

Navigating the busy marketplace for the best AI chatbots can be overwhelming, but fear not! Here’s a detailed look at the top AI chatbot competitors.

#1: Folio3’s AI Powered Chatbot

Folio3 AI Logo
Folio3 AI offers custom AI powered chatbot development services that provides assistance for day to day tasks, retrieves statistical data, and addresses customer support inquiries like a pro. Its high level of intelligent querying capabilities offer valuable support and boosts productivity.

AI-Powered Chatbots

#2: LiveHelpNow

livehelpnow logo

LiveHelpNow serves as a tireless assistant that can talk consistently and simultaneously with multiple customers across any platform, web, email, and social media. Its self-service feature allows customers to quickly find answers to their questions with instant and accurate responses.

#3: Zoho Desk

zoho desk logo

A fast-learning chatbot, Zoho Desk absorbs knowledge like a sponge from your base, easily and accurately answering customer questions and showcasing constant expertise expansion. Its AI algorithms power intelligent suggestions for agents, auto-categorize tickets, and even understand customer sentiment to prioritize urgent issues.

#4: Freshchat

freshchat logo

Known for multi-channel engagement, Freshchat bridges the gap between your website, social media, and messaging apps, ensuring an effective and personalized experience for customers. Its AI chatbot feature can understand user intent, handle multiple conversations simultaneously, and even escalate to human agents when needed. 

#5: Zoho SalesIQ

zoho salesIQ logo

For customization enthusiasts, Zoho SalesIQ offers various options to personalize your chatbot’s look, making it a brand ambassador reflecting your unique voice and style. Its advanced AI algorithms enable it to handle complex queries and provide intelligent suggestions, ensuring the best customer experience. With its comprehensive analytics dashboard, businesses can track chatbot performance and identify areas for improvement.

#6: Conversica

conversica Logo

Conversica is famous for its tone and conversation; it can engage customers in human-like conversations. Its auto-lead identification feature can target sales opportunities and hand them over to the appropriate team members.

#7: Netomi

netomi logo

With a mission to reduce wait times, Netomi employs AI to handle simple queries efficiently, freeing up human agents for more complex challenges and ensuring speedy resolutions. Its AI algorithms power context-aware responses and even understand customer emotions, allowing for empathetic interactions. With its efficient integration with existing systems, Netomi provides a cohesive customer service experience that exceeds expectations.

#8: Intercom

intercom logo

Targeting specific customer segments, Intercom ensures each interaction feels personal and relevant, offering tailored support and product recommendations for high-value customers. Its AI-powered chatbot is trained on large datasets to understand natural language and provide accurate responses. With its proactive engagement feature, Intercom can also reach out to customers before they even ask for help.

#9: Drift

drift logo

Specializing in proactive outreach, Drift engages website visitors in real-time before they ask questions, acting as a friendly greeter, sparking conversations, and uncovering hidden opportunities. Its AI technology uses customer data to personalize conversations and provide relevant recommendations. With its seamless integration with CRMs, Drift helps businesses convert leads into customers effortlessly.

#10: Jitbit Helpdesk

Jitbit Helpdesk logo

Businesses that support low budgets can get help from the Jitbit Helpdesk. Its affordable features and solutions are enough to meet your client’s satisfaction. This AI chatbot is efficient in ticket routing and solves simple queries without human intervention. With its customizable knowledge, Jitbit Helpdesk ensures customers can find answers quickly and easily, reducing the number of requests.

Remember, the versatile chatbot depends on your specific requirements. Delve into their strengths, consider your needs, and find the perfect AI partner to elevate your customer service game.

Pricing Comparison Chart of Top 10 AI Chatbots For Customer Service

Choosing the right price point for AI Powered chatbot development services is not about affordability. It’s a strategic decision that impacts the overall efficiency and quality of your customer service. The price must align with the value the tool provides in terms of features, scalability, and performance. 

AI-Powered Chatbots

Paying more for advanced features that enhance customer interactions can lead to higher customer satisfaction, which helps increase profitability. On the contrary, settling for a cheap option may limit these benefits. 

Therefore, while budget constraints are understandable, it’s important to consider long-term gains when determining the price you’re willing to pay for a chatbot. The perfect customer service chatbot involves decoding the pricing puzzle. Here’s a glimpse into the cost structures of the top 10 contenders as of January 2024:


Free Tier Basic Plans Pro Plans

Enterprise/Custom Plans

Chatbots included

Limited 1-2 5+ Multiple, Custom

Monthly pricing

$0 $12-$14 $49-$89


Chats/tickets included

100-Unlimited (limited features) 1000 500-Unlimited


Key features

Basic answering, FAQs Analytics, basic automation Advanced automation, insights, multi-channel

AI models, customization, dedicated support

Ideal for

Small businesses Moderate volume, cost-conscious Expanding businesses, automation focus

Large organizations, complex needs

Examples Tidio, Freshchat (limited) Tidio ($12), Zoho Desk ($14/agent) Freshchat ($49), Zoho SalesIQ ($89/user)

Folio3 Chatbot (Enterprise), Conversica, LiveHelpNow, Zoho Desk (custom)

Freebie Glimpses

Tidio provides basic features for 100 chats/month, which is ideal for small businesses. Freshchat unlocks unlimited chats with limited functionality, perfect for those testing the chatbot waters.

Basic Plans Blossom

Tidio’s $12/month offers 1000 chats and analytics, while Zoho Desk’s $14/agent/month includes 1000 tickets and basic chatbot tools, which are cost-effective options for handling moderate customer volume.

Pro Plans Power Up

Freshchat’s $49/month for 500 agents and Zoho SalesIQ’s $89/user/month with advanced features cater to expanding businesses seeking greater automation and insights.

Enterprise Escapes the Maze

Folio3’s AI Powered chatbot development services comes with flexible pricing options that can be customized to suit the scalability, size, and specific needs of your business.

Conversica, LiveHelpNow, and Zoho Desk offer custom plans for large organizations with dedicated support, advanced AI models, and unlimited features.

Pricing isn’t one-size-fits-all. Consider chat/ticket volume, desired features, and budget. Free trials let you test-drive chatbots before committing. By comparing chatbots, find the perfect AI partner to elevate your customer service, no matter your budget.

How to Choose the Best AI Chatbot for Your Customer Service Team?

AI-powered chatbots have become a need for businesses of all sizes, as they offer a cost-effective and efficient way to improve customer service. However, with so many available options, it can be overwhelming to choose the best AI chatbot for your customer service team. 

Here are some factors to consider when making this decision:

Define Your Needs

You must have specific business needs and goals for implementing an AI chatbot. Start identifying pain points and choose options with the right features for your team. Some common needs include improving response times and reducing customer wait times and availability.

Chatbot Capabilities

Some chatbot features have advanced capabilities such as natural language processing, sentiment analysis, and machine learning. It can allow you to handle complex queries and improve over time. However, make sure the chatbot can integrate with your current customer service systems and platforms.

Integration Option

Opt for a chatbot that can be easily integrated into your current systems, such as CRM or helpdesk software. Some chatbots may also offer incorporation with popular messaging platforms like Facebook Messenger or WhatsApp, allowing for multiple communication.

Customization and Personalization

It’s important to have a chatbot that can be customized to fit your brand’s voice and style. Look for options to personalize the chatbot’s appearance, greetings, and responses. This will help create a more human-like experience for your customers and make the chatbot feel like an extension of your team.


As your business grows, so will your customer service needs. Choose a chatbot that can scale with your business and handle an increasing volume of chats and tickets. This will help future-proof your investment and ensure continued success with the chatbot.


Consider your budget and the cost structure of each chatbot. Look for free trials or limited feature plans to test out the chatbot before committing to a higher-priced plan. Furthermore, it is important to consider and account for any potential future expenses as the usage of your chatbot expands.

AI-Powered Chatbots

Customer Support

The right chatbot will help you find the perfect solution for your team and address your customer service challenges. Businesses must consider features that are customizable in their application. And offers reliable customer support, whether it’s through live chat, email, or phone. This will ensure any technical issues are resolved quickly and efficiently.

Additionally, consider reading reviews and seeking recommendations from other businesses that have experience with the chatbot provider. This will give you a better understanding of their customer service quality.


Customer service is more important than ever before. AI-powered chatbots have become a powerful tool in diverse industries to enhance customer service strategies. 

By automating routine conversations and providing quick and accurate responses, AI can improve customer satisfaction and streamline communication. With a variety of options available, it’s important to carefully understand the requirements of business.

Don’t forget to compare the features and pricing of different chatbots before making a decision. By choosing the right AI chatbot for your team, you can create the best experience for your customers. 

Start exploring the top AI chatbots for customer service and take your business to the next level! Remember, the key is to keep evolving with technology and staying ahead.

Frequently Asked Questions (FAQs)

What Makes AI Chatbots Preferable for Customer Service?

AI chatbots are preferred in customer service for their ability to provide instant and consistent support. Unlike human agents, they operate 24/7, ensuring customers receive timely assistance. 

How Do AI Chatbots Improve Customer Interactions?

AI chatbots enhance customer interactions by offering immediate responses, personalized experiences, and consistent service. They learn from customer interactions, adapting to individual preferences and providing relevant recommendations. 

Are There Specific Industries That Benefit More From AI Chatbots in Customer Service?

E-commerce businesses use chatbots for order tracking and product recommendations. Banks rely on chatbots for account inquiries and transaction details. Travel and hospitality industries utilize chatbots for booking and reservations. Any industry dealing with customer inquiries and transactions can enhance efficiency and customer satisfaction by integrating AI chatbots.

How Do AI Chatbots Handle Complex Customer Queries?

AI chatbots process complex queries using advanced NLP and machine learning algorithms. They analyze the inquiry’s context, identify key information, and provide accurate responses. If a query exceeds their capabilities, chatbots seamlessly transfer the conversation to human agents, ensuring complex issues receive the attention they require.

Can AI Chatbots Integrate With Existing Customer Support Systems?

Yes, AI chatbots are designed to integrate with existing customer support systems. They can connect with CRM software, helpdesk platforms, and other tools to access customer data and provide context-aware responses. This integration ensures a unified and efficient customer service ecosystem.

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